How do I return my order?

Please register your return through our return portal, which you can access by clicking here . You can return your order within 14 days of receiving it. You may file a claim up to 2 years after receiving your order. We don't offer direct exchanges - please return the product first, and once we have received it, you can place a new order with the sent voucher code. If you fail to pick up your order, please note that a return fee will be charged. If you have activated your wearable, be sure to: Deactivate/Remove the connected card in the Tapster app Include your full name, order number and the reason for the return on a note inside the package. Return to the following address: Tapster AB, Östermalmsgatan 26A, 114 26 Stockholm Sweden

How do I remove a payment card from my Tapster wearable?

You can easily remove your payment card through the Tapster app. How to remove the card: Log in to the Tapster app Select the wearable Click the bank card Select “Remove card” Some banks also allow you to use their apps and website to do the same.

Why isn’t my TAP (payment) working at the terminal?

Check the following: Very important: Make sure you TAP (pay) the correct way - see tutorial here . Make sure your bank card has sufficient funds. Make sure your wearable is activated in the Tapster app - see tutorial here. Try reconnecting your card to the wearable.

How do I get a discount code?

We don’t offer discount codes outside of active campaigns. However, you can join our Tapassador program read more here . You’ll get a personal code to share with friends, family or on social media. Every time someone makes a purchase using your code, it counts. After 5 purchases with your code, you’ll receive a 100% discount code for your next order.

TAPSTER Support | Contact Us for Assistance with Wearables

Secure Deliveries

4-6 working days delivery

Easy Returns

14 day return period

24 Months Warranty

From the delivery date

Fast Service

Chat, email and phone

Common questions

For more information about your order, check your order confirmation email, and click on the link included, or contact our support on support@gotapster.com

Please register your return through our return portal, which you can access by clicking here.

You can return your order within 14 days of receiving it.
You may file a claim up to 2 years after receiving your order.
We don't offer direct exchanges - please return the product first, and once we have received it, you can place a new order with the sent voucher code.
If you fail to pick up your order, please note that a return fee will be charged.

If you have activated your wearable, be sure to:

Deactivate/Remove the connected card in the Tapster app
Include your full name, order number and the reason for the return on a note inside the package.

Return to the following address: Tapster AB, Östermalmsgatan 26A, 114 26 Stockholm Sweden

Make sure your phone supports NFC. On Android, enable “NFC and contactless payments” in settings.

How to connect:

iPhone: Hold the wearable next to the top (near the camera)
Android: Move the phone slowly until it detects the wearable, then hold still

Important:
Keep the wearable completely still and flat during the activation process.

Troubleshooting:

Remove your phone case
Restart your phone
Reinstall the Tapster app

Still not working?

Try another phone (it’s safe – no card data is stored)
Try the Fidesmo app instead

If the problem persists, please contact us.

Card compatibility depends on your bank. If supported, you’re all set!

See supported banks and cards here.

Not listed? Use Curve to connect your card. Read more about Curve here.

You can easily remove your payment card through the Tapster app.

How to remove the card:

Log in to the Tapster app
Select the wearable
Click the bank card
Select “Remove card”

Some banks also allow you to use their apps and website to do the same.

Check the following:

Very important: Make sure you TAP (pay) the correct way - see tutorial here.
Make sure your bank card has sufficient funds.
Make sure your wearable is activated in the Tapster app - see tutorial here.
Try reconnecting your card to the wearable.

Don't worry! The card details of your new payment card will automatically be transfered to your wearable from TAPSTER. You don't have to do anything!

To lock or unlock your car, simply tap the wearable against the B-pillar NFC reader.
If the car doesn't unlock immediately, it may have entered power-saving mode. In this case, a quick tug on the door handle will wake it up, and the wearable will be easily read again.

We don’t offer discount codes outside of active campaigns.

However, you can join our Tapassador program read more here.

You’ll get a personal code to share with friends, family or on social media.
Every time someone makes a purchase using your code, it counts.
After 5 purchases with your code, you’ll receive a 100% discount code for your next order.