First name *

Last name *

Email *

Order number (if applicable)

How can we help you? *

I would like to change card connected to my wearable
I am waiting for my delivery
I have trouble paying with my wearable
I ordered the wrong ring size and would like to change size
My wearable is broken
I would like to become a TAPBASSADOR
Other

CHANGE CARD

You can easily update the card linked to your wearable through the TAPSTER app by following these two steps:

Remove the current card: Open the app, select your card, and tap "Remove card."

Add a new card: Click on the image of your ring, hold it against the back of your phone (where the NFC sensor is located), then select the grey card icon and follow the on-screen instructions.

If you still need help, click Next.

TROUBLE PAYING

Technical issues with the ring are extremely rare. If you're experiencing difficulties with payments, it's usually due to the payment method rather than a problem with the ring itself.

To help, we've created a tutorial showing the correct way to use your payment ring. Simply click here to watch it.

If you still need help, click Next.

WAITING FOR DELIVERY

We ship all orders via Postnord. While most deliveries are trackable, please note that shipments of our ring sizer kits are not.

Once your order has been shipped, you will receive a confirmation email with your tracking number. You can track your order here.

If you still need help, click Next.

CHANGE RINGSIZE

If you'd like to change your ring size, please follow these instructions:

For EU citizens:

Send your ring to:

Tapster AB, Östermalmsgatan 26, 114 26 Stockholm, Sweden.

Be sure to include your name, order number, and the reason for the return.

For non-EU citizens:

Click "Next" and provide the requested information.

Please choose your bank

Describe your request. The more information we get, the faster we can help you.

Do you know your Wearable-ID? If so, please submit it below. You will find it in the Tapster app under the picture of your wearable.

Please upload any images and/or files (max 30MB) that you may think is useful for us helping you.

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG, PDF, MOV, MP4, HEIC, HEIF, M4V.

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

TUTORIALS