It's easy! Choose the wearable you like, and make sure you have a VISA or MASTERCARD from one of the many banks we are collaborating with.

In the last step in the check out, after payment, you will be asked to connect your card to your wearable (it's really easy, smooth and secure). When you have received your wearable you activate it with the QR code included in the package! 

No problem! Just choose a ring with the size option "I don't know my ring size". We will then send a TAPSTER ring sizer to you and by mail you will receive a voucher code. When you have measured your finger, you just place a new order, free of charge, with your voucher code. Easy as that! 

Before we ship your wearable, we ask you to connect it to your payment card. This is done after payment in the checkout.

We offer express, priority and standard shipping.

We usually try to ship the same (business) day you placed your order! But before we ship your wearable you need to connect it to your payment card. This is done after payment in the checkout. Not sure you connected your card? Check your order confirmation email and click on the link included, or contact us here

Please register your return through our return portal, which you can access by clicking here.

• You can return your order within 14 days of receiving it.
• You may file a claim up to 2 years after receiving your order.
• We don't offer direct exchanges— please return the product first, and once we have received it, you can place a new order with the sent voucher code.
• If you fail to pick up your order, please note that a return fee will be charged.

If you have activated your wearable, be sure to deactivate/pause it in the Tapster app before sending it back. Please also include your full name, order number and the reason for the return on a note inside the package. 

Return address: 

Tapster AB, Östermalmsgatan 26A, 114 26 Stockholm Sweden

Yes! When you connect a payment card to your wearable a reference of the card is created, the reference has a different card number. This card number can only be used on your wearable, not online or anywhere else, which means that your wearable is protected against skimming. Even if the card number would leak on the internet it cannot be used. The token card number is also cryptographically connected to your specific wearable and therefore cannot be used on any other wearable.

You need to block your TAPSTER wearable from making payments if it's lost or stolen. You can use the Tapster iPhone app, Android app or Self Service Portal to remove a payment card from your TAPSTER. Some banks also allow you to use their apps and website to do the same. 

You can always call your bank and they will help you to block your TAPSTER.

Your bank decides at what amount you need to enter your PIN, regardless if you pay with your physical card or your TAPSTER wearable. Your PIN is required for larger purchases, but sometimes also for smaller purchases. You use the same PIN for your TAPSTER as for your physical card. The contactless payment limits vary from country to country.

See tutorial

See tutorial

First and foremost, your phone must have NFC capabilities. If you have an Android, it's important to enable "NFC and contactless payments" found in the settings app. Click here on how to find that setting.

If you have an iPhone: Position the wearable to the the left of the camera.

If you have an Android: The position of the wearable may vary. Please move the phone around until you feel the phone “finds” the wearable. After the finding, keep both the wearable and phone completely still.

NOTE: It is crucial to keep the wearable completely still and flat during the entire connection process. If the phone detects any movement, you have to restart the process.

Try removing the phone case from your phone, since a thick phone case may weaken the NFC connection.

Still no connection? Try restarting your phone. Sometimes after multiple attempts, the NFC reader can glitch. Restarting the phone resets the NFC reader which may help. Also try reinstalling the TAPSTER app.

If you still cannot find a connection between your wearable and your phone, the NFC reader on your phone may be malfunctioning. Please try and borrow someone else's phone and set up your wearable with theirs (rest assured, it's safe). No bank card information is stored on their device, which makes it completely safe and secure.

If you still somehow cannot connect your wearable, please try our partner's app, the FIDESMO app. There may be a bug with our app, so their app might work better. The steps to get the ring working are the same as in the TAPSTER app.

If the problem persists, please contact us here

If you get that error, it means the bank has no more activation try-outs available. To fix this, you should remove the card from the wearable and connect it again via the TAPSTER app. Check out our video tutorial page here on how to reconnect your card to your wearable.

The most likely issue is that the NFC connection is failing at any of the steps. Here are some common troubleshooting tips. 

• Try removing the card and adding it again
• Try restarting your phone
• Try reinstalling the app
• Try with another phone

If the problem persists, please contact us here

First of all, it is crucial that you're using the correct payment technique. Click here to get to the tutorial page

Also ensure that a payment card is connected to your wearable. You can verify this in the TAPSTER iPhone or Android app by watching our video tutorial here.

Make sure you have enough funds on your bank card. The card connected to your wearable is linked to the same account as your physical card. 

Make sure that your wearable is activated. You can check this in the TAPSTER app. Check out the video tutorial page here on how to check the status of your wearable.

If you have enough funds and your wearable is activated, please contact your bank and ask them to confirm why your payments are being declined. 

Sometimes, reconnecting your bank card to your wearable using the TAPSTER app will solve the problem. Check out our video tutorial page here on how to reconnect your wearable.

Don't worry! The card details of your new payment card will automatically be transfered to your wearable from TAPSTER. You don't have to do anything! 

Nothing! You will automatically have the same PIN code on your wearable as you have on your payment card.

Initially it’s possible to connect one payment card at a time to your TAPSTER wearable. So choose the payment card you use the most! 

The transactions you make with your TAPSTER wearable are shown just as your physical card transactions on your account statement.

Yes, as long as the payment terminal supports contactless payments. Wherever you are able to tap and pay with your physical payment card, you are able to tap and pay with your TAPSTER wearable.

Even though the ring is made of high-quality ceramic, water- and scratch-resistant you need to be careful with it. Therefore we strongly recommend you to take off the ring when doing hard manual labour, like lifting furniture, body building or chopping wood. If the ring breaks during any of these activities or similar, it is not covered by the warranty.

You can use your TAPSTER watch strap as any normal watch strap. However, please be careful and do not over bend the part of the strap that contains the actual NFC chip as that might damage it. If the strap breaks doing this, it is not covered by the warranty.

You can easily remove your payment card through the Tapster app. Some banks also allow you to use their apps and website to do the same

If you don’t have a card from any of the banks we are working with, we suggest you have a look at our partner Curve (www.curve.com).

With Curve you can easily connect any of your payment cards to our wearables. Through Curve, you can order a virtual payment card free of charge. Just go to Curve using this link, and after you have created an account, you can connect your payment cards to your new virtual Curve card. All payments are then deducted from the card you linked to Curve. This means that even if you do not have a payment card from one of the banks we are partners with, you can still order a wearable from TAPSTER!

* Download the Curve app, available for iOS and Android, and create an account. It´s free and only takes a minute to sign up.

* In the Curve app, add the cards you´d like to connect to Curve. It´s a safe and easy process.

* After setting up, to find the virtual card details you will use for your wearable, just click “account” and then “card details”. Here you will find the card details you will enter in the TAPSTER app when you are connecting your new TAPSTER wearable.

* Once you have received your wearable you activate it and you are ready to go!

 Is the card you have connected to Curve also connected to Samsung pay+? If no, then it does not matter that you have activated it before. If you have connected it to Samsung pay+, you have to either order a new curve card or use a different card from one of our supported banks.

Before activating your TAPSTER wearable, check that your Curve account is verified and that you have your number registered! 

You are likely entering the PIN code for the bank card linked to your Curve card, and not the PIN code of the actual Curve card. You should use the PIN code provided by Curve when entering your PIN code for payments. This code can be found in the Curve app.

Nedan kan du se åldersgränserna:

• SEB - ingen åldersgräns
• Nordea - ingen åldersgräns
• Swedbank - 18 år
• Länsförsäkringar - ingen åldersgräns
• Curve - 18 år

If your payment card can be connected to your TAPSTER wearable or not depends on your card issuer. If your card issuer has activated Fidesmo Pay, then your payment card can be connected. See this page for all the supported payment cards and banks.

Unfortunately no, you can only connect cards from VISA and Mastercard to our wearables.

AnswerTo activate your wearable, you need Nordea Mobile app. 

1. Open Nordea mobile app and choose the card that you have connected

2. Click on "Settings" in the menu and choose "Manage devices" 

3. Press verify to activate your device. 

4. You are now ready to make your first payment with your wearable! 

To activate your TAPSTER wearable, you have the option to choose between two methods: 'BankID' or 'SMS'. Opting for SMS activation will prompt you to receive a message directing you to your internet bank. To retrieve the activation code, you can open your messages and look for the 'Activate your card in your digital wallet' option.

Activated with BankID

To activate TAPSTER wearable with SEB, you download the Tapster app, here you choose to receive an SMS with an activation code that is valid for 30 minutes.

Before activation, you need to make a purchase with your Eika card. 

Your Tapster Wearable is then activated via the Tapster app with an activation code via SMS.

Inside the box, you will find a registration guide.

1. First, enter your car and access the Car menu on the screen.
2. Navigate to the Locks section and tap the plus button to add a new key.
3. Follow the on-screen instructions to set up the new key.

To lock or unlock your car, simply tap the wearable against the B-pillar NFC reader.
If the car doesn't unlock immediately, it may have entered power-saving mode. In this case, a quick tug on the door handle will wake it up, and the wearable will be easily read again.

To check if the wearable is connected to your car, follow these steps:

1. Enter your car and access the Car menu on the screen.
2. Navigate to the Locks section.
3. If your wearable is present in the list of Keys and the service is installed, your wearable is ready to be used as a key for your car.

Fidesmo is our partner and ensures that we can securely transfer your card to your wearable! 

If you want to know more about Fidesmo, you can visit their website. or their FAQ here.

Just contact us here and we will help you as soon as we can! Please make sure to contact us in English or Swedish.

Our telephone support is open between 9 am - 11 am  (CET), Monday to Friday. You can call us at +46 72 031 6528.