FAQ & Support

Ordering

I would love to order a wearable from TAPSTER, how do I do that?

Our payment wearables are designed to provide you with a convenient and easy-to-use payment option.

You can select from our range of payment rings, key rings, or watch straps, all of which offer payment functionality.

To get started, ensure that you have a VISA or MASTERCARD from one of our partnering banks.

Once you've chosen your preferred wearable and completed checkout, you'll be asked to connect your card to the device.

The process is quick, seamless, and secure.

We offer complimentary shipping within the European Union, the United Kingdom, and Norway.

Once you receive your wearable, you can activate it using the QR code that comes with the package. Please note that you have 24 hours to complete the activation process.

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I want one of your payment rings! But I don't know my ringsize?

No problem! Just pick The Payment Ring - I don´t know my ring size. 

We will then send a TAPSTER ring sizer along with a discount code for a payment ring to you.

When you have measured your finger you just place a new order, free of charge, with your discount code.

Easy as that!

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Delivery

I have ordered a wearable from you, but it has not been delivered?

Our standard practice is to ship your order on the same day it was placed!

However, please note that in order to proceed with shipping your wearable, it must be connected to your payment card.

This can be done after payment during checkout.

If you're unsure whether you've successfully connected your card, please don't hesitate to reach out to us at support@gotapster.com for assistance.

What is the transport cost?

We offer free delivery within EU, UK and Norway.

Banks & Cards

How many payment cards can I connect to my TAPSTER wearable?

At the moment, it's possible to link only one payment card to your TAPSTER wearable. Therefore, we recommend selecting the payment card that you use the most.

If you'd like to connect multiple cards to your wearable device, please check out Curve

What happens when my payment card expires?

Don't worry!

The card details of your new payment card will automatically be transfered to your wearable from TAPSTER.

You don't have to do anything!

Can I connect any payment card to my TAPSTER wearable?

If your payment card can be connected to your TAPSTER wearable or not depends on your card issuer.

If your card issuer has activated Fidesmo Pay, then your payment card can be connected.

See this page for all the supported payment cards and banks.

How can I check my recent transactions made with TAPSTER wearable?

The transactions you initiate with your TAPSTER wearable will appear on your account statement just like your physical card transactions.

Can I pay with my TAPSTER wearable all over the world?

Certainly, as long as the payment terminal accepts contactless payments, you can use your TAPSTER wearable to make a payment. You can use your wearable device to tap and pay anywhere that accepts contactless payments with your physical payment card

I´ve changed PIN code on my payment card - what happens now?

Nothing!

You will automatically have the same PIN code on your wearable as you have on your payment card.

Banks & Activation

Nordea

To activate your wearable, you need Nordea Mobile app.

1. Open Nordea mobile app and choose the card that you have connected

2. Click on "Settings" in the menu and choose "Manage devices"

3. Press verify to activate your device.

4. You are now ready to make your first payment with your wearable!

Swedbank

To activate your TAPSTER wearable, you have the option to choose between two methods: 'BankID' or 'SMS'. Opting for SMS activation will prompt you to receive a message directing you to your internet bank. To retrieve the activation code, you can open your messages and look for the 'Activate your card in your digital wallet' option.

Länsförsäkringen

Activated through BankID

SEB

To activate TAPSTER wearable with SEB, you download the Fidesmo app, here you choose to receive an SMS with an activation code that is valid for 30 minutes.

Curve

Before activating your TAPSTER wearable, check that your Curve account is verified and that you have your number registered!

If you have not yet received your physical Curve card, activate and make a purchase with your Tapster Wearable first.

If you used your Curve card before activating your wearable, you may need to contact Curve's customer service for activation.

Eika

Before activation, you need to make a purchase with your Eika card.

Your Tapster Wearable is then activated via the Fidesmo app with an activation code via SMS.

Marginalen Bank

To activate, download the Fidesmo app.

Then you select activation via SMS and then receive an activation code via SMS.

Cembra

To activate, download the Fidesmo app.

Then you select activation via SMS and then receive an activation code via SMS.

VIMpay

To activate, download the Fidesmo app.

Then you select activation via SMS and then receive an activation code via SMS.

Curve

What is CURVE and how does it work?

If you don’t have a card from any of the banks we are working with, we suggest you have a look at our partner Curve (www.curve.com). With Curve you can easily connect any of your cards to our wearables. Through CURVE's app, you can order a virtual payment card free of charge, just go to www.curve.com/tapster. You then connect your payment cards to your virtual CURVE card. All payments are then deducted from the card you linked to CURVE. This means that even if you do not have a payment card from one of the banks we are partners with, you can still order a wearable from TAPSTER!

* Download the Curve app, available for iOS and Android, and create an account. It´s free and only takes a minute to sign up.

* In the app you then add the card you´d like to connect Curve and to your wearable. It´s a safe and easy process. In a few days you will also get a physical Curve card sent to you.

* Please don't activate your physical Curve card before you have activated your TAPSTER.

* You can connect your card to TAPSTER straight away by connecting your virtual Curve card. Just click “account” and then “card details”. Here you will find the card details you submit to us after you have paid for your wearable in the checkout.

* Once you have received your wearable you activate it and you are ready to go!

Returns and change of cards

Returns

You can of course return your wearable within our 3 months garanti

Tapster AB

Östermalmsgatan 26A

114 26 Stockholm

Sweden

Be sure to pause or remove the old card in the Fidesmo app before sending in your wearable, and don't forget to include your name!

I want to change the card on my wearable

If you want to change the card that is connected to your wearable, there are two options.

1. Download the Fidesmo app on an Android - Then follow the steps here

2. You send us your Wearable, when we receive it you get a 100% discount code to make a new order and connect the desired card! - Remember to pause payments in the Fidesmo app.

Tapster AB

Östermalmsgatan 26A

114 26 Stockholm

Sweden

Usage

Do I need to be careful using my TAPSTER ring?

Even though the ring is made of high-quality ceramic, water- and scratch-resistant you need to be careful with it.

Therefore we strongly recommend you to take off the ring when doing hard manual labour, like lifting furniture, body building or chopping wood.

If the ring breaks during any of these activities or similar, it is not covered by the warranty.

Do I need to be careful using my TAPSTER watch straps?

You can use your TAPSTER watch straps as any normal watch strap. However, please be careful and do not over bend the part of the strap that contains the actual NFC chip as that might damage it.

If the strap breaks doing this, it is not covered by the warranty.

Safety

Is it safe to pay with a wearable from TAPSTER?

Yes! When you connect a payment card to your wearable a reference of the card is created, the reference has a different card number.

This card number can only be used on your wearable, not online or anywhere else, which means that your wearable is protected against skimming. Even if the card number would leak on the internet it cannot be used.

The token card number is also cryptographically connected to your specific wearable and therefore cannot be used on any other wearable.

My TAPSTER wearable is lost or stolen, what do I do now?

You need to block your TAPSTER wearable from making payments if it's lost or stolen. You can use the Fidesmo iPhone app, Android app or Self Service Portal to remove a payment card from your TAPSTER. Some banks also allow you to use their apps and website to do the same.

You can always call your bank and they will help you to block your TAPSTER.

Do I need to use my PIN when I pay with my TAPSTER wearable?

Your bank decides at what amount you need to enter your PIN, regardless if you pay with your physical card or your TAPSTER wearable.

Your PIN is required for larger purchases, but sometimes also for smaller purchases. You use the same PIN for your TAPSTER as for your physical card.

The contactless payment limits vary from country to country.

How do I remove a payment card from my TAPSTER wearable?

You can easily remove your payment card through the Fidesmo app or in the Self Service Portal. Some banks also allow you to use their apps and website to do the same.

Add new card to my wearables

I would like to change the card that is connected to my TAPSTER wearable

There are two ways to change your card.

If you have an Android phone or know someone who does, you can easily change the card yourself via the Fidesmo app which you can read more about here:Fidesmo

If you don't have access to an Android phone, we can help you change the card from here.

You just need to send us your wearable to the following address:

Tapster AB

Östermalmsgatan 26A

114 26 Stockholm

Sweden

When we receive your Wearable, you will receive a 100% discount code that you can use to make a new order and connect your new card.

Be sure to pause or remove the old card in the Fidesmo app before sending in the wearable, and don't forget to include your name!

Fidesmo

What is Fidesmo?

Fidesmo is our partner and ensures that we can securely transfer your card to your wearable!

If you want to know more about Fidesmo, you can visit their website.

I have a question for Fidesmo

Don't worry, just visit Fidesmo FAQ here.

Tapster Car Key

How do I install a Tapster car key and how does it work?

First, enter your car and access the Car menu on the screen.

Navigate to the Locks section and tap the plus button to add a new key.

Follow the on-screen instructions to set up the new key.

How to Use Tapster Car Key

To lock or unlock your car, simply tap the wearable against the B-pillar NFC reader.

If the car doesn’t unlock immediately, it may have entered power-saving mode. In this case, a quick tug on the door handle will wake it up, and the wearable will be easily read again.

Checking the Status of Tapster Car Key on Your Car

To check if the wearable is connected to your car, follow these steps:

Enter your car and access the Car menu on the screen.

Navigate to the Locks section.

If your wearable is present in the list of Keys and the service is installed, your wearable is ready to be used as a key for your car.

Deactivating the Tapster Car Key

To remove the Tapster car key connection, follow these steps:

Enter your car and open the Car menu on the screen.

Navigate to the Locks section and press the remove button for the key that you want to remove.

Follow the on-screen instructions to remove the key.

Contact

I have a question or need help with my wearable! How do I contact you?

Don't worry!

Just send a mail to support@gotapster.com and we will help you as soon as we can!

Our telephone support is open between 9 am - 11 am (CET), Monday to Friday. You can reach us at +46 72 031 6528.