Delivery time
Please allow the following times for delivery:
Europe: 2-5 working days
Outside of Europe: 2-5 working days
Shipping is free of charge within the EU and Norway. Shipping is done by Postnord and we deliver with Postnord Varubrev directly to your mailbox. In some cases it might be delivered to your closest PostNord pickup point due to the size of the package.
If the product you've ordered is out of stock or you're requesting a delivery to a remote location, delivery times can take longer.
We work with the following shipping partners:
Europe - PostNord
Sweden - PostNord
All other eligible countries - PostNord
We offer full tracking services with all our products.
Please contact our customer services at support@gotapster.com if you have an inquiry on the status of your order. We make reservations for the liability of delays or failed deliveries caused by our suppliers. We also make reservations to adjust prices as presented on GoTapster.COM caused by wrong pricing, technical errors, etc.
Delivery charges
We currently offer free shipping within the EU and Norway. Goods are shipped from our warehouses in Sweden. Prices include VAT when ordering to countries inside the EU. Orders to countries outside the EU may be subject to shipping cost, VAT, import duties and/or taxes, which are levied once your package reaches your country. GoTapster.com ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If any such additional charges occur they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
The customer is responsible for any return shipments due to cancelled orders, change of products, etc. Costs might occur for shipping replacement products due to change of products for the customer. For faulty products Shipping costs are handled by Tapster.
Confirmation
After making a purchase on GoTapster.com, you will receive an e-mail confirmation of your order. We recommend keeping hold of this message. If you for any reason need to contact the Tapster customer service department, you will be asked to reference this e-mail.
Payment options
TAPSTER accepts international payments through VISA, Mastercard, American Express, Discover and PayPal.
IMPORTANT! To ensure your safety and comfort, we use a secure order form. No external parties will be able to access the information you provide. Read more under 'Security'.
Security
GoTapster.com uses the latest security standard, 3D Secure. 3D Secure is an XML-based protocol that allows the authentication of cardholders of credit card companies in e-payment transactions. The 3D Secure protocol was developed by Visa to improve the security of internet payments. It is now known as 'Verified by Visa' and 'MasterCard SecureCode'. The main difference between Visa and MasterCard implementations is the method in which they generate the AAV (Accountholder Authentication Value): MasterCard uses UCAF (Universal Cardholder Authentication Field) and Visa uses CAVV (Cardholder Authentication Verification Value).
Right to cancel an order
You have the right to cancel any order placed on GoTapster.com within 14 days. You can send us an email on: info@gotapster.com and specify why you want to cancel your order. Please note that you will need to register your return within 14 days after receiving the product. To be able to register your return you will need your order number and the email address you used when placing the order. To meet the cancellation deadline, it is essential that you register your cancellation request before the cancellation period has expired.
Effects of cancellation
If you choose to cancel your order with us, we will reimburse your payments in full. Unfortunately, we do not repay the costs of delivery. You can expect your repayment to be sent through no later than 14 days from receiving your cancellation request. We will make the repayment using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. You will not incur any fees as a result of such repayment. We may withhold repayment until we have received the goods back.
You must send back the goods or return them to us no later than 14 days from the day in which the cancellation request was sent. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Transportation
GoTapster.com accepts the economic responsibility if products are damaged or go missing during transport. Should the product be damaged on arrival, you are required to contact our customer service team within 14 days of receiving the product. We do not accept economic responsibility for products that are damaged or go missing during the transport of returns.
Non picked up goods
If you fail to collect your order, we reserve the right to charge you for all costs that occur when handling your order and shipment back to the Tapster depot. This cost will be deducted from your initial payment of the order.
Incorrect, misplaced or duplicated orders
If a Tapster customer receives a wrong (and or duplicate) order(s), Tapster reserves the right to order all products to be sent back in their original condition. The customer is required to return the product(s) to Tapster with no exceptions. Tapster is responsible for paying for shipping charges that occur during the return process.
In the event of a product being listed for an incorrect price because of technical error or mistake by personnel of Tapster AB, we reserve the right to cancel the order. We will refund the customer payment and inform the customer of the situation.
Force Majeure
In case of Force Majeur, GoTapster.com obligations are procrastinated. The contract between you and GoTapster.com can in such cases be partially or fully terminated by yourself or by GoTapster.com. A Force Majeur is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
GoTapster.com will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.
Violation of rules
GoTapster.com holds the right to cancel and refund any orders that are suspected to be fraudulent or otherwise harmful. We do this in order to secure the safety of our consumers' transactions on our website.
GoTapster.com reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site.
Individuals violating the restriction of password protected areas of the site may be subject to prosecution.
Governing Law and Jurisdiction
Contracts between consumers and GoTapster.COM shall be governed by Swedish Law. Tapster follows the recommendations of the Swedish Consumer Authority. The Swedish courts will have exclusive jurisdiction for any dispute under this agreement.
The laws of you country may be different from the laws in Sweden and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.
B2B
All above conditions apply solely to goods purchased by individual consumers. Please contact us at support@gotapster.com for all B2B inquiries.