No problem! Please read our size guide here, or just choose a ring with the size option "I don't know my ring size". We will then send a ring sizing measurement kit to you, and by email, you will receive your voucher code later used in order to purchase your confirmed ring size. When you have measured your finger, you just place a new order, free of charge, with your voucher code. Easy as that! 

You need to block your TAPSTER wearable from making payments if it's lost or stolen. You can use the Tapster iPhone app, Android app or Self Service Portal to remove a payment card from your TAPSTER. Some banks also allow you to use their apps and website to do the same. 

You can always call your bank and they will help you to block your TAPSTER.

Don't worry! The card details of your new payment card will automatically be transfered to your wearable from TAPSTER. You don't have to do anything! 

Your bank decides at what amount you need to enter your PIN, regardless if you pay with your physical card or your TAPSTER wearable. Your PIN is required for larger purchases, but sometimes also for smaller purchases. You use the same PIN for your TAPSTER as for your physical card. The contactless payment limits vary from country to country.

First of all, it is crucial that you're using the correct payment technique. Please take a look at our How to Pay tutorial above.

Also ensure that a payment card is connected to your wearable. You can verify this in the TAPSTER iPhone or Android app by watching our Connect your card tutorial above.

Just contact us here and we will help you as soon as we can! Please make sure to contact us in English or Swedish.

Our telephone support is open between 9 am - 11 am  (CET), Monday to Friday.

You can call us at +46 72 031 6528.