FAQ & SUPPORT

ORDERING DELIVERY CHANGE SIZE OF RING SAFETY USAGE BANKS & CARDS BANKS & ACTIVATION TAPSTER CAR KEY FIDESMO CONTACT

ORDERING

interface_essentials/search/dark copy 6 How do I order my TAPSTER?

It's easy! Choose the wearable you like and make sure you have a VISA or MASTERCARD from one of the many banks we are collaborating with.

In the last step in the check out, after payment, you will be asked to connect your card to your wearable (it's really easy, smooth and secure). When this is done we will ship your wearable to you, free of charge within EU, UK and Norway. When you have received your wearable you activate it with the QR code included in the package! 

interface_essentials/search/dark copy 6 I want one of your payment rings, but I don't know my ring size!

No problem! Just choose a ring with the size option "I don't know my ring size". We will then send a TAPSTER ring sizer along with a 100% discount code for a payment ring to you. When you have measured your finger, you just place a new order, free of charge, with your discount code. Easy as that! 

DELIVERY

interface_essentials/search/dark copy 6 Delivery times?

Before we can ship your wearable you need to connect it to your payment card. This is done after payment in the checkout.

Sweden: 1-3 business days.

EU, UK and NO: 3-5 business days.

interface_essentials/search/dark copy 6 I have ordered a wearable from you, but it has not been delivered?

We usually try to ship the same (business) day you placed your order! But before we can ship your wearable you need to connect it to your payment card. This is done after payment in the checkout. Not sure you connected your card? Check your order confirmation mail and click on the link included, or don´t hesitate to contact us at support@gotapster.com

interface_essentials/search/dark copy 6 What is the shipping cost?

We offer free delivery within EU, UK and Norway.

CHANGE SIZE OF RING

interface_essentials/search/dark copy 6 I would like to change the size of my ring?

Please follow these steps:

1) Send back your ring to the following adress: TAPSTER AB, Östermalmsgatan 26, 114 26 Stockholm, Sweden. In the package please include your name, order number and the reason to the exchange (for ex. "wrong size").  Make sure to remove your card details from your ring before sending it back. This can be done in the TAPSTER app, iOS: https://apps.apple.com/se/app/tapster-contactless-wearables/id6447680921 or Android https://play.google.com/store/apps/details?id=com.gotapster.app

2) Once we have recived your ring, we will send you a 100% discount code which you can use when placing a new ring order with the correct size. 

SAFETY

interface_essentials/search/dark copy 6 Is it safe to pay with a wearable from TAPSTER?

Yes! When you connect a payment card to your wearable a reference of the card is created, the reference has a different card number. This card number can only be used on your wearable, not online or anywhere else, which means that your wearable is protected against skimming. Even if the card number would leak on the internet it cannot be used. The token card number is also cryptographically connected to your specific wearable and therefore cannot be used on any other wearable.

interface_essentials/search/dark copy 6 My TAPSTER wearable is lost or stolen, what do I do now?

You need to block your TAPSTER wearable from making payments if it's lost or stolen. You can use the Tapster iPhone app, Android app or Self Service Portal to remove a payment card from your TAPSTER. Some banks also allow you to use their apps and website to do the same. 

You can always call your bank and they will help you to block your TAPSTER.

interface_essentials/search/dark copy 6 Do I need to use my PIN when I pay with my TAPSTER wearable?

Your bank decides at what amount you need to enter your PIN, regardless if you pay with your physical card or your TAPSTER wearable. Your PIN is required for larger purchases, but sometimes also for smaller purchases. You use the same PIN for your TAPSTER as for your physical card. The contactless payment limits vary from country to country.

interface_essentials/search/dark copy 6 Can I pay with my TAPSTER wearable all over the world?

Yes, as long as the payment terminal supports contactless payments. Wherever you are able to tap and pay with your physical payment card, you are able to tap and pay with your TAPSTER wearable.

USAGE

interface_essentials/search/dark copy 6 Do I need to be careful using my TAPSTER ring?

Even though the ring is made of high-quality ceramic, water- and scratch-resistant you need to be careful with it. Therefore we strongly recommend you to take off the ring when doing hard manual labour, like lifting furniture, body building or chopping wood. If the ring breaks during any of these activities or similar, it is not covered by the warranty.

interface_essentials/search/dark copy 6 Do I need to be careful using my TAPSTER watch straps?

You can use your TAPSTER watch straps as any normal watch strap. However, please be careful and do not over bend the part of the strap that contains the actual NFC chip as that might damage it. It the strap breaks doing this, it is not covered by the warranty.

BANKS & CARDS

interface_essentials/search/dark copy 6 What happens when my payment card expires?

Don't worry! The card details of your new payment card will automatically be transfered to your wearable from TAPSTER. You don't have to do anything! 

interface_essentials/search/dark copy 6 What is CURVE and how does it work?

If you don’t have a card from any of the banks we are working with, we suggest you have a look at our partner Curve (www.curve.com). With Curve you can easily connect any of your cards to our wearables. Through Curve's app, you can order a virtual payment card free of charge, just go to www.curve.com/tapster. You then connect your payment cards to your virtual Curve card. All payments are then deducted from the card you linked to Curve. This means that even if you do not have a payment card from one of the banks we are partners with, you can still order a wearable from TAPSTER!* Download the Curve app, available for iOS and Android, and create an account. It´s free and only takes a minute to sign up.

* In the app you then add the card you´d like to connect Curve and to your wearable. It´s a safe and easy process. In a few days you will also get a physical Curve card sent to you.

* Please don't activate your physical Curve card before you have activated your TAPSTER.

* You can connect your card to TAPSTER straight away by connecting your virtual Curve card. Just click “account” and then “card details”. Here you will find the card details you submit to us after you have paid for your wearable in the checkout.

* Once you have received your wearable you activate it and you are ready to go!

interface_essentials/search/dark copy 6 I´ve changed PIN code on my payment card - what happens now?

Nothing! You will automatically have the same PIN code on your wearable as you have on your payment card.

interface_essentials/search/dark copy 6 How many payment cards can I connect to my TAPSTER wearable? 

Initially it’s possible to connect one payment card at a time to your TAPSTER wearable. So choose the payment card you use the most! 

interface_essentials/search/dark copy 6 Can I connect any payment card to my TAPSTER wearable?

If your payment card can be connected to your TAPSTER wearable or not depends on your card issuer. If your card issuer has activated Fidesmo Pay, then your payment card can be connected. See this page for all the supported payment cards and banks.

interface_essentials/search/dark copy 6 How can I check my recent transactions made with TAPSTER wearable?

The transactions you make with your TAPSTER wearable are shown just as your physical card transactions on your account statement.

interface_essentials/search/dark copy 6 How do I remove a payment card from my TAPSTER wearable?

You can easily remove your payment card through the Tapster app or in the Self Service Portal. Some banks also allow you to use their apps and website to do the same

BANKS & ACTIVATION

interface_essentials/search/dark copy 6 Nordea

AnswerTo activate your wearable, you need Nordea Mobile app. 

1. Open Nordea mobile app and choose the card that you have connected

2. Click on "Settings" in the menu and choose "Manage devices" 

3. Press verify to activate your device. 

4. You are now ready to make your first payment with your wearable! 

interface_essentials/search/dark copy 6 Swedbank

To activate your TAPSTER wearable, you have the option to choose between two methods: 'BankID' or 'SMS'. Opting for SMS activation will prompt you to receive a message directing you to your internet bank. To retrieve the activation code, you can open your messages and look for the 'Activate your card in your digital wallet' option.

interface_essentials/search/dark copy 6 Länsförsäkringar

Activated with BankID

interface_essentials/search/dark copy 6 SEB

To activate TAPSTER wearable with SEB, you download the Tapster app, here you choose to receive an SMS with an activation code that is valid for 30 minutes.

interface_essentials/search/dark copy 6 Curve

Before activating your TAPSTER wearable, check that your Curve account is verified and that you have your number registered! 

If you have not yet received your physical Curve card, activate and make a purchase with your Tapster Wearable first. 

If you used your Curve card before activating your wearable, you may need to contact Curve's customer service for activation.

interface_essentials/search/dark copy 6 Eika

Before activation, you need to make a purchase with your Eika card. 

Your Tapster Wearable is then activated via the Tapster app with an activation code via SMS.

interface_essentials/search/dark copy 6 Marginalen bank

To activate, download the Tapster app. 

Then you select activation via SMS and then receive an activation code via SMS.

interface_essentials/search/dark copy 6 Cembra

To activate, download the Tapster app. 

Then you select activation via SMS and then receive an activation code via SMS.

interface_essentials/search/dark copy 6 VIMpay

To activate, download the Tapster app. 

Then you select activation via SMS and then receive an activation code via SMS. 

TAPSTER CAR KEY

interface_essentials/search/dark copy 6 Activating the Tapster Car Key

Inside the box, you will find a registration guide.

  1. First, enter your car and access the Car menu on the screen.
  2. Navigate to the Locks section and tap the plus button to add a new key.
  3. Follow the on-screen instructions to set up the new key.
interface_essentials/search/dark copy 6 How to Use Tapster Car Key

To lock or unlock your car, simply tap the wearable against the B-pillar NFC reader.
If the car doesn't unlock immediately, it may have entered power-saving mode. In this case, a quick tug on the door handle will wake it up, and the wearable will be easily read again.

interface_essentials/search/dark copy 6 Checking the Status of Tapster Car Key on Your Car

To check if the wearable is connected to your car, follow these steps:

  1. Enter your car and access the Car menu on the screen.
  2. Navigate to the Locks section.
  3. If your wearable is present in the list of Keys and the service is installed, your wearable is ready to be used as a key for your car.
interface_essentials/search/dark copy 6 Deactivating the Tapster Car Key

To remove the Tapster car key connection, follow these steps:

  1. Enter your car and open the Car menu on the screen.
  2. Navigate to the Locks section and press the remove button for the key that you want to remove.
  3. Follow the on-screen instructions to remove the key.

FIDESMO

interface_essentials/search/dark copy 6 What is Fidesmo?

Fidesmo is our partner and ensures that we can securely transfer your card to your wearable! 

If you want to know more about Fidesmo, you can visit their website.

interface_essentials/search/dark copy 6 I have a question for Fidesmo

Don't worry, just visit Fidesmo FAQ here.

CONTACT

interface_essentials/search/dark copy 6 I have a question or need help with my wearable! How do I contact you?

Just send a mail to support@gotapster.com and we will help you as soon as we can! Please make sure to contact us in english or swedish.

Our telephone support is open between 9 am - 10 am  (CET), Monday to Friday. You can call us at +46 72 031 6528.