SkiTap26 - TERMS & CONDITIONS

INFORMATION ON WHO WE ARE AND THIS AGREEMENT

1.1 These terms and conditions apply to SkiTap26 developed by Tapster AB, a company incorporated in Sweden (registration number 05139966), with its registered office at Östermalmsgatan 26A, 114 26 Stockholm, Sweden(“Tapster AB”).

1.2 These terms and conditions constitute an agreement made between you and Tapster AB governing the purchase and use of your SkiTap26. From the date of purchase of the relevant SkiTap26, our agreement will remain in force.

1.3 By purchasing or using an SkiTap26 you confirm your acceptance of these terms and conditions. If you purchased the SkiTap26.

PURPOSE OF THE SERVICE (TAPSTER – PAYMENT FUNCTIONALITY)

The SkiTap26 bracelet includes an integrated NFC payment chip that enables contactless payments in accordance with the rules of the issuing bank and the Visa network. The bracelet operates as a passive payment device linked to the user’s existing payment card. It does not store funds, does not hold a separate balance, and cannot be topped up. Its purpose is to offer a convenient wearable alternative to traditional plastic cards for completing everyday contactless transactions.

Tapster AB is responsible for the proper functioning of the hardware necessary to enable payment interactions and for ensuring compliance with the technical specifications provided by Visa and the participating banks.

FUNCTIONING OF THE SKITAP26 (CONTACTLESS PAYMENTS)

The payment functionality of the SkiTap26 bracelet works through a secure passive NFC chip embedded in the bracelet buckle.

The bracelet must be activated and linked to a valid VISA payment card through the activation process made available by Tapster AB or participating banks.
Once activated, the bracelet functions similarly to a contactless payment card: the user can tap the device near a compatible payment terminal to complete a transaction.
No battery, charging or maintenance is required for the payment chip.
All transactions are processed by the issuing bank in compliance with Visa rules and applicable payment regulations.
Tapster AB does not have access to cardholder banking credentials, full transaction histories or any sensitive authentication data.
The device will remain operational as long as the underlying payment card and bank service remain active.

If the payment card is blocked, replaced, expired or otherwise deactivated, the bracelet will automatically stop functioning until the user completes a new activation process.

ASSOCIATION OF THE SKITAP26 WITH THE PAYMENT CARD

To activate the payment functionality of the SkiTap26 bracelet, the user must:

Possess a compatible Visa payment card issued by a participating bank in the Tapster app.
Complete the activation and linking process provided by Tapster AB or the participating bank.
Follow the identity verification and security steps required by the issuing bank, which may include Strong Customer Authentication (SCA).
Confirm the successful activation through the Tapster app or the bank’s application.

Each bracelet can only be associated with one payment card at a time. If the user wishes to link a new card, the existing association must first be removed according to the instructions provided by Tapster or the issuing bank.

The user is responsible for keeping their card information up to date and for notifying their bank immediately in case of loss, theft, unauthorized use or suspected fraud.

DELIVERY TIME

Estimated delivery times:

EU: 5-8 working days
Outside of EU: 8-10 working days

Delivery times are estimated and not guaranteed. Delays may occur due to customs clearance or local postal services. We offer free standard shipping for all SkiTap26 orders. The standard shipping is handled by Asendia who delivers directly to your mailbox. We offer express shipping for an additional cost. The cost can vary depending on the destination.

In some cases the order might be delivered to your closest pickup point due to the size of the package. If the product you've ordered is out of stock or you're requesting a delivery to a remote location, delivery times can take longer.

We work with the following shipping partners:

Standard shipping Europe - Asendia
Standard shipping Sweden - PostNord
Express shipping Europe - PostNord
Express shipping Sweden - PostNord
All other eligible countries - Asendia

We offer full tracking services with all our products.

Once the order is shipped, an email with shipping information and tracking is sent to the email registered to the order.

Please contact our customer service at support@gotapster.com if you have an inquiry about the status of your order.

Tapster AB remains responsible for ensuring proper delivery of your order, even when shipping is handled by external partners. However, Tapster shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including force majeure events or extraordinary disruptions to transport or customs processes.

In the event of obvious technical or typographical errors in the prices displayed on GoTapster.com, Tapster AB reserves the right to correct such errors after notifying the consumer without undue delay. The consumer will then have the right to confirm the order under the corrected price or cancel the order and receive a full refund.

DELIVERY CHARGES

We offer free standard shipping, and express shipping for an additional cost, for the SkiTap26 orders. Goods are shipped from our warehouses in Sweden. Prices include VAT when ordering to countries inside the EU. Orders to countries outside the EU may be subject to shipping cost, VAT, import duties and/or taxes, which are levied once your package reaches your country. GoTapster.com ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If any such additional charges occur they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

The customer is responsible for any return shipments due to cancelled orders, change of products, etc. Costs might occur for shipping replacement products due to change of products for the customer. For faulty products Shipping costs are handled by Tapster.

CONFIRMATION

After making a purchase on GoTapster.com, you will receive an e-mail confirmation of your order. We recommend keeping hold of this message. If you for any reason need to contact the Tapster customer service department, you will be asked to reference this e-mail. Once the order is shipped, you will receive an email containing shipping information and tracking ID.

PAYMENT OPTIONS

TAPSTER accepts international payments through VISA, Mastercard, American Express, Discover and PayPal. IMPORTANT! To ensure your safety and comfort, we use a secure order form. No external parties will be able to access the information you provide.

GoTapster.com uses the latest security standard, 3D Secure. 3D Secure is an XML-based protocol that allows the authentication of cardholders of credit card companies in e-payment transactions. The 3D Secure protocol was developed by Visa to improve the security of internet payments. It is now known as 'Verified by Visa' and 'MasterCard SecureCode'. The main difference between Visa and MasterCard implementations is the method in which they generate the AAV (Accountholder Authentication Value): MasterCard uses UCAF (Universal Cardholder Authentication Field) and Visa uses CAVV (Cardholder Authentication Verification Value).

RIGHT TO CANCEL AN ORDER

You have the right to cancel any order placed on GoTapster.com within fourteen (14) days. You can send us an email on: support@gotapster.com and specify why you want to cancel your order. Please note that you will need to register your return within 14 days after receiving the product. To be able to register your return you will need your order number and the email address you used when placing the order. To meet the cancellation deadline, it is essential that you register your cancellation request before the cancellation period has expired.

WARRANTY

Tapster AB offers a two-year warranty covering manufacturing defects in materials or workmanship, in accordance with applicable consumer protection laws.

The warranty does not cover damages resulting from wear and tear, misuse, accidents, or unauthorized modifications.

Reported defects will be assessed by Tapster AB in line with the statutory warranty provisions.

If the consumer does not agree with Tapster’s assessment, they retain the right to seek resolution through the competent consumer-protection or judicial authorities.

To request assistance or a warranty evaluation, please contact support@gotapster.com.

EFFECTS OF CANCELLATION

If you choose to cancel your order, we will reimburse all payments received from you, including the cost of standard delivery, no later than fourteen (14) days from the date we receive your cancellation notice.

Repayment will be made using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such repayment.

We may withhold repayment until we have received the returned goods or until you have provided proof of having sent them back, whichever occurs first.

You must return the goods to us within fourteen (14) days of your cancellation notice. The deadline is met if the goods are sent back before the period expires.

CUSTOMER SERVICE (TAPSTER PAYMENT FUNCTIONALITY)

Tapster AB provides customer support for:

activation problems
issues related to the physical bracelet or NFC hardware
functionality of the contactless payment feature
warranty claims relating to hardware defects

For questions relating to the user’s bank account, card replacement, card expiration, declined transactions, refunds or payment disputes, the customer must contact their issuing bank directly, as Tapster AB does not process payments or manage cardholder accounts.

Tapster AB customer support: support@gotapster.com

TRANSPORTATION

GoTapster.com accepts the economic responsibility if products are damaged or go missing during transport. Should the product be damaged on arrival, you are required to contact our customer service team within 14 days of receiving the product. We do not accept economic responsibility for products that are damaged or go missing during the transport of returns.

NON-COLLECTED ORDERS

If an order is not collected or is returned to Tapster AB due to non-pickup, Tapster AB may charge the consumer for the actual and reasonable costs incurred for handling, storage, and return shipping.

Before applying any such charge or deduction, Tapster AB will inform the consumer by email, providing a breakdown or estimate of the costs based on the courier’s documented rates and handling expenses.

Any amount charged will not exceed the direct cost effectively incurred by Tapster AB for the return process, and the consumer will be entitled to receive supporting documentation upon request.

INCORRECT, MISPLACED OR DUPLICATED ORDERS

If a Tapster customer receives a wrong (and or duplicate) order(s), Tapster reserves the right to order all products to be sent back in their original condition. The customer is required to return the product(s) to Tapster with no exceptions. Tapster is responsible for paying for shipping charges that occur during the return process. In the event of a product being listed for an incorrect price because of technical error or mistake by personnel of Tapster AB, we reserve the right to cancel the order. We will refund the customer payment and inform the customer of the situation.

FORCE MAJEURE

In the event of circumstances beyond the reasonable control of either party (“Force Majeure”), such as war, natural disaster, pandemic, governmental restriction, strike, lockout, or major interruption of transport or communication services, the affected party shall promptly inform the other party in writing.

The obligations of both parties shall be suspended for the duration of the event.

If the Force Majeure event continues for more than thirty (30) days, either party may terminate the contract by giving written notice, without penalties or further obligations, in accordance with applicable consumer protection laws.

Tapster AB will make every reasonable effort to minimize delays and to find alternative solutions where possible.

VIOLATION OF RULES

GoTapster.com holds the right to cancel and refund any orders that are suspected to be fraudulent or otherwise harmful. We do this in order to secure the safety of our consumers' transactions on our website. GoTapster.com reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site.

Individuals violating the restriction of password protected areas of the site may be subject to prosecution.

GOVERNING LAW AND JURISDICTION

This contract shall be governed by Italian law, except that consumers residing within the European Union shall also benefit from the mandatory consumer protection provisions of their country of residence.

Any dispute may be brought before the Italian courts or, where required by applicable consumer law, the courts of the consumer’s domicile.

PERSONAL DATA PROCESSING (TAPSTER)

Tapster AB processes personal data necessary for activating the payment functionality, associating the bracelet with the user’s selected payment card, managing customer support requests and fulfilling legal obligations related to product warranty and fraud prevention.

Tapster AB acts as an independent Data Controller for the personal data processed in connection with the wearable, in accordance with Regulation (EU) 2016/679 (GDPR).

Tapster AB does not receive or store full payment card numbers, PINs, bank passwords or sensitive authentication data. All payment transaction data is processed exclusively by the issuing bank and Visa, each acting as independent Data Controllers.

Further information about Tapster’s data processing practices is available in the Privacy Policy on www.gotapster.com.

COMPANY DETAILS

Tapster AB

559153-2812

Östermalmsgatan 26

114 26 Stockholm

Sweden

Email: support@gotapster.com

Website: www.gotapster.com

SNOWIT TERMS AND CONDITIONS – SKIPASS FUNCTIONALITY OF THE “SKITAP26” BRACELET

PREAMBLE

This section applies in addition to the “Tapster AB Terms and Conditions” and governs the use of the skipass functionality of the SkiTap26 bracelet, provided by Sportit S.r.l., with registered office at Piazza Santa Francesca Romana 3, 20119 Milan (Italy), tax code and VAT number 09545330962, owner of the Snowit trademark (hereinafter “Snowit”).

Tapster AB remains responsible for the production, warranty, and return of the physical device, as well as for the hardware and contactless payment functionality.

Snowit is responsible for the skipass service and related digital services, including online skipasses and SnowitPass subscriptions.

PURPOSE OF THE SERVICE

The SkiTap26 bracelet allows access to the ski lift turnstiles of resorts partnered with Snowit, performing the same functions as the Snowitcard.

Skipasses and/or subscriptions (including SnowitPass) can be purchased and managed exclusively through the Snowit platform (website www.snowit.ski or the “Snowit – Skipass e Vacanze Neve” app).

ACTIVATION AND ASSOCIATION

To activate the skipass functionality of the SkiTap26 bracelet, the user must:

(i) create or log in to their Snowit account;

(ii) enter the unique code printed on the bracelet label;

(iii) link the bracelet to their Snowit profile;

(iv) load the desired skipass or subscription onto the device.

Each bracelet is personal and non-transferable and may be linked to only one account at a time.

SKIPASS LOADING METHODS

PRE-PURCHASED SKIPASS

The SkiTap26 bracelet can be used as a support for loading and using the skipass purchased through the Snowit platform.

Once the bracelet is linked to the user's Snowit account and the skipass purchase has been completed, the user may load the ticket directly onto the device through their personal profile.

This operation allows the bracelet to function as an electronic access medium at the turnstiles of the partner ski resorts, in accordance with the rules and usage conditions established by each resort.

For further details regarding the purchase, use, validity, and refund policies of skipasses, please refer to section 2.1 of the Snowit Terms and Conditions.

SNOWITPASS – PAY-PER-USE SKIPASS

The SkiTap26 bracelet can be used as a support for the SnowitPass subscription in pay-per-use mode, under the conditions set forth in section 2.3 of the Snowit Terms and Conditions.

Once linked to SnowitPass, the bracelet cannot be used to load daily or multi-day skipasses until the subscription has been deactivated.

CUSTOMER SUPPORT

– For any questions regarding the skipass functionality or SnowitPass (association, loading, blocking, refunds), please contact Snowit.

– For any issues related to the physical device or contactless payment functionality, please contact Tapster AB, which manages these services directly in accordance with its own Terms and Conditions.

PERSONAL DATA PROCESSING

Personal data necessary for managing the skipass functionality are processed by Sportit S.r.l., owner of the Snowit brand, as Data Controller, in compliance with Regulation (EU) 2016/679 (GDPR) and the Privacy Policy available on www.snowit.ski.

Tapster AB and Snowit act as independent data controllers for their respective areas of responsibility.

SHIPPING AND DELIVERY OF THE BRACELET

If the SkiTap26 bracelet is purchased through the Snowit platform, shipping will be managed by Snowit (Sportit S.r.l.) or by authorized logistics partners.

Delivery times, costs, and methods will be specified on the purchase page and in the order confirmation notice.

Snowit reserves the right to update these conditions based on product availability, seasonal periods, and the delivery area.

COMPANY DETAILS (SKIPASS SERVICE PROVIDER)

Sportit S.r.l.

Piazza Santa Francesca Romana 3 – 20119 Milan (Italy)

Tax Code / VAT No. 09545330962

Website: www.snowit.ski